FAQ

How do I reserve items to rent?  Call, or email us with the wish list of items to rent. Once we have your wish list of selections, we’ll contact you with a custom quote and reservation form.

How early in advance do I need to reserve my favorite items? The earlier you complete you reservation, the better chance you will have that all items on your list will still be available for rental on your date. During our peak wedding season ( June- September) we recommend you reserve your items 3-4 months in advance.

Is there a deposit required? A 50% non-refundable deposit is required to reserve your rental items. We process the balance due 10 days prior to the rental date, using the credit card on file.

What if I want to make changes in my order before my rental date? You may add or substitute items on your reservation list at any time, if those items are still available.

Do you have minimum order for rental items? Will call orders that will be picked up are subject to a $100 minimum.

Can I pick up my order? Orders may be picked up from our warehouse by appointment only. All orders will be packed and ready at the designated time. Be prepared to load your own vehicle. If the original pickup time is not kept, a $30.00 reschedule fee will be charged to the credit card on file.

Do you offer delivery service? We offer delivery for orders beginning at $350.00, starting at a $139.00 delivery fee, to areas within 30 miles radius of our warehouse in Fayetteville. We’ll quote a slightly higher delivery charge outside that delivery radius.

How long do I get to keep the rented items? Our standard rental time is 48 hours from the time the items are picked up at our warehouse, or delivered to your event and returned. If you have paid for delivery , the pick-up of items is included. All items must be placed back in original packing materials. Our vintage plates must be returned rinsed free of food refuse.

if I rent a chandelier by Swiggy Designs, in the lighting section, do you offer professional installation?  Yes we will make arrangements with our lighting professional to install your chandeliers the day of your event. *installation fee applies.

Is a security deposit required? Yes we require a security deposit by way of a credit card number on file with your signed contract to cover any damage fees should that occur.

What if I return any of the items damaged? All rented items are the responsibility of the renter from the time the items are delivered, to when they are picked up. With will-call items, the renter is responsible from the time of pick up until the time of return. Please keep all items secure and protected from the weather. A replacement fee will be charged for any item that are broken, damaged, or missing, including items such as totes, containers, and packing supplies. Replacement fees vary according to each item, and these charges will bill automatically to the credit card on file. The replacement cost list is available upon request.

What if I need help setting up or staging my rental items and props? We have a talented and creative design team available. Event styling and design is charged at an hourly rate. Ask us for details–we love to provide this service!